01 / 5 question dem
Home/Help
FAQ / Help centre
Questions we pipo de ask plenty
Answers fo donors, patients, families, hospital dem, partners, and community organizers—from aw to set up account reach aw to coordinate blood requests safe.
Emergency we fit kill pesin? DashBlood no bi ambulance or emergency medical service. Contact local emergency services and go di emergency department fo di nearest hospital immediately.
See help topics
02 / 6 question dem
Phone and account access
03 / 7 question dem
To ask fo blood
04 / 6 question dem
To donate blood
05 / 5 question dem
Matching and hospital dem
06 / 5 question dem
Appointments and records
07 / 4 question dem
Health and safety
08 / 5 question dem
Privacy and security
09 / 4 question dem
Notifications and languages
10 / 4 question dem
Partners and community
11 / 4 question dem
Support and reporting
01 / How to start
How to start
Understand weti DashBlood de do and aw to start.
Weti na DashBlood?
DashBlood na free platform we de help organise blood donation fo Cameroon and African communities. I de help patients and families post hospital-linked blood requests, i de help donors we ready find requests we match dem, and i get tools fo hospital dem, readiness, appointments, tracking, education, and impact.
DashBlood na hospital, blood bank, or emergency service?
No. DashBlood no de diagnose, no de send ambulance, no de collect blood, test blood, keep blood, sell blood, allocate blood, or do transfusion. Hospital dem and authorized blood services still responsible fo every clinical activity.
DashBlood na free?
DashBlood na free fo donors, patients, and families. Yu mobile operator, internet provider, transport provider, or hospital fit still charge dem normal fees. DashBlood no de charge pipo to find blood or to offer blood.
Usai I fit use DashBlood?
Right naw, DashBlood hospital directory and wok focus na fo Cameroon. Account access and community support reach users and diaspora networks fo other African, European, and North American countries.
Wich devices dem support?
Dem design DashBlood fo Android, iOS, and modern web browsers. Keep yu operating system and app version up to date so that security and authentication improvements go reach yu.
02 / Phone and account access
Phone and account access
Help with registration, verification, and sign-in.
Aw I fit open account?
Open Create Account and choose one sign-in method we available: phone, email, Google, or Apple. Complete di verification and finish yu profile. No ever share yu password or verification code.
Weti mek I no receive ma SMS verification code?
- Confirm se di country and calling code correct.
- Enter mobile number we fit receive SMS.
- Check signal, blocked messages, and spam filtering.
- Wait before yu ask fo another code; if yu try plenty times, temporary rate limits fit block yu.
- Restart di app and use di newest release.
If di SMS still no kam, use email sign-in fo now and contact support with di country, mobile network, device type, app version, and di exact error—never di verification code.
I receive code but I no see usai to enter am. Weti I mos do?
Go back to di same Phone sign-in screen and wait mek di verification-code field show. No ask fo plenty codes immediately. Update to di latest app release, close and open di app again, and try one more time. If di field still no show, contact support with screenshot and yu device/app version, but hide di code and most of yu number.
Weti mek dem di ask me to prove se I no bi robot?
Firebase fit use reCAPTCHA or device verification to stop automated SMS abuse. Complete di check and go back to DashBlood. Di app mos keep di phone-verification session and show di OTP field.
I fit use email instead of phone number?
Yes. Choose “Use email instead” fo di login screen. Google and Apple options fit also available depending on yu device and platform.
Weti mek ma account block fo small time or get rate limit?
If yu try verification, password, or SMS plenty times, automated abuse protection fit block yu. Stop to try again, wait, confirm yu details, and try later. Support no fit safely bypass Firebase security controls.
03 / To ask fo blood
To ask fo blood
Create accurate requests we protect privacy and manage di responses.
Aw I fit create blood request?
First confirm di need with di hospital we go receive di blood. Open Request Blood, den put di confirmed blood group, units, urgency, hospital, location, ward/contact details, and di minimum patient information we dem need fo coordination.
Weti information I mos confirm with di hospital?
Ask fo di exact blood group or component, number of units, di facility we go receive, ward, urgency, instructions fo when donor arrive, hours, and one contact we fit confirm di request. No ever guess clinical details.
If I post one request, i guarantee donor or blood?
No. DashBlood fit mek di request show more and mek coordination better, but i no fit guarantee availability, compatibility, eligibility, response time, hospital acceptance, transfusion, or outcome.
Who fit see one request?
Who fit see di request depend on di request status and platform rules. Potential donors and authorized reviewers fit see coordination details. No add diagnoses, identity documents, financial data, or any information we no necessary to connect donors with di hospital.
Aw I fit update, close, or cancel one request?
Open di request details or tracking screen and use di owner controls we available. Close requests fast wen di hospital confirm se di need don finish, di need change, dem cancel am, or di request no active again.
I fit chat with pipo we de respond to one request?
DashBlood get request chat fo di pipo we concern. Keep di communication on hospital coordination. No ever ask fo moni, banking credentials, verification codes, or medical documents we no necessary.
Weti I mos do if somebody offer to sell blood?
No pay and no continue di transaction. Save evidence we no sensitive, block di account if yu fit, and report am through DashBlood support. Contact di hospital directly fo safe next steps.
04 / To donate blood
To donate blood
Register well and follow hospital screening.
Aw I fit register to donate?
Open Donate Blood, put yu profile, blood-group and location details, choose facility and di time we yu prefer, answer di readiness questions with trut, and submit de registration fo hospital review.
Who di decide if I eligible?
Only qualified staff fo di authorized donation facility. DashBlood readiness checklist no fit approve yu or clear yu to donate.
Weti I mos do before I donate?
Follow di hospital instructions. In general, kam when yu don rest, yu don drink water, and yu don tchop normal meal, except staff tell yu another thing. Bring identification we dem accept and tell dem with trut about medicines, recent sickness, procedures, travel, pregnancy, and previous donations.
I fit donate directly fo private place?
DashBlood de direct donors to hospital dem or authorized collection points. No give blood fo house, hotel, vehicle, roadside, or office we dem no verify.
Donor fit receive payment?
No. DashBlood promote voluntary donation we dem no pay for. I no de help anybody do cash-for-blood or commercial matching.
Aw often I fit donate?
Di interval no bi di same; i depend on di type of donation, medical history, local rules, and facility policy. Use di readiness timeline only as reminder and ask di donation facility wen yu go fit donate again.
05 / Matching and hospital dem
Matching and hospital dem
Aw DashBlood de prioritize requests and help users find care.
Aw donor matching de work?
DashBlood fit prioritize relevant requests using information like blood group, distance, location, urgency, and availability we donor state. One suggested match no bi clinical compatibility decision and i no guarantee eligibility.
Di blood compatibility chart reach fo transfusion?
No. Na fo education. Hospital dem mos do current typing, antibody screening, crossmatching, infectious-disease testing, and any other checks we dem require.
Weti na Smart Donor Radius?
Na coordination feature we de help show donors or requests we near and fit be relevant. Distance fit be approximate and e mos never replace direct confirmation se yu fit reach di place and hospital instructions.
Weti de fo di Hospital Directory?
Di directory get 100+ public and regional facilities fo Cameroon 10 regions, with filters, search, phone information, and map directions wen dem available. Confirm di details directly before yu travel because hours and services fit change.
If hospital de fo di directory, i mean se na official partner?
No. To be inside di directory help pipo find facilities; i no automatically mean endorsement or partnership. Verified partner status dem handle am separately.
06 / Appointments and records
Appointments and records
Manage visits, donation history, and digital records.
Aw appointments de work?
Yu fit request di hospital, date, time, and reason we yu prefer. Di appointment still depend on facility availability and confirmation. Use di appointment screen to see status, reschedule wen i possible, or get directions.
Weti na di BloodGroup ID card?
Na digital profile feature to record blood-group information, verification status, selected laboratory information, and option to share/export. I no replace hospital identification or current laboratory testing.
Weti Donation History get inside?
I fit show donations we dem record, facility/date information, estimated impact, milestones, and certificates. Records fit depend on user entries or facility confirmation and yu no mos treat dem as complete medical record.
Weti na Blood Journey?
Blood Journey explain di typical stages around donation and impact so that donors fit understand aw coordinated action de support patients. Authorized facilities de control di real collection, testing, storage, and use.
Aw dem de calculate di estimates of lives impacted?
Impact figures na motivational estimates we dem base on recorded activity, no bi verified clinical outcome counts. Yu no mos understand dem as guarantee se one specific donation directly produce one stated number of outcomes.
07 / Health and safety
Health and safety
Use education tools but no replace professional care.
Health Assistant de give medical diagnosis?
No. I de give general blood-donation education, app guidance, hospital information, and emergency-number references. I no fit diagnose, prescribe, clear donor, or replace clinician.
Weti I mos do fo medical emergency?
Call di correct local emergency number and go di nearest emergency department. Fo Cameroon, numbers we pipo commonly reference include 119 fo medical emergencies, 118 fo fire/rescue, 117 fo police, 113 fo gendarmerie, and 112 wen i available. Coverage fit change, so if call no go through, go di nearest hospital.
Weti na Health Passport or readiness check?
Na checklist and timeline we yu yourself de report we de help yu remember wellness factors and donation intervals. I no certify health, laboratory status, or donor eligibility.
Weti I mos do if I no feel fine after I donate?
Follow di facility discharge instructions. If di symptoms severe, di worse, or dem no stop, contact di donation facility or look fo urgent medical care. No depend on di app fo emergency assessment.
08 / Privacy and security
Privacy and security
Protect accounts and reduce sensitive information.
Weti personal information DashBlood de use?
Depending on di feature, DashBlood fit process account details, name, contact information, blood group, donor profile, location, requests, appointments, hospital selections, messages, notification preferences, and operational diagnostics. See di Privacy Policy.
DashBlood de sell personal information?
DashBlood tok se i no de sell personal information. Dem mos use data only as di Privacy Policy describe and fo operating, protecting, and improving di service.
Aw I fit protect ma account?
- No ever share passwords or one-time SMS codes.
- Use strong password we no bi di same with another one fo email sign-in.
- Check di sign-in providers we connect and di security settings we available.
- Keep yu device and app updated.
- Sign out fo devices we many pipo de use.
Aw I fit delete ma account?
Use di deletion option fo di app or follow Delete Account. Wi fit keep some information wen legal, fraud-prevention, safety, audit, or operational obligations require am.
Aw I fit report privacy concern?
Send email to dashbloodofficial@gmail.com with clear description. No attach passwords, OTP codes, full identity documents, or medical records we no necessary.
09 / Notifications and languages
Notifications and languages
Control alerts and use DashBlood fo di language we yu prefer.
Weti notifications DashBlood fit send?
Depending on permissions and settings, DashBlood fit give in-app, push, email, or SMS-related updates fo requests, appointments, donation readiness, messages, security, and platform activity.
Aw I fit change notification preferences?
Open Profile, den Notification Preferences. Device-level permissions fit also block alerts, so check iOS or Android settings if alerts we yu enable no de show.
Wich languages available?
DashBlood support English, French, and Cameroonian Pidgin. Open Profile → Language to change di app language.
Weti mek notification de late?
Network connectivity, battery-saving settings, device permissions, sign-in state, platform delivery services, and server processing fit affect delivery. Fo anything we no fit wait, always contact di hospital directly to confirm.
10 / Partners and community
Partners and community
Hospital, ambassador, campaign, and blood-drive participation.
Aw hospital fit partner with DashBlood?
Use di Hospital Partner application fo di app. Authorized representative mos give accurate facility and contact details. DashBlood de review authorization before wi give partner or administrative access.
Weti verified hospital or admin teams fit manage?
Depending on role permissions, teams fit review requests and donor registrations, manage blood drives and hospital campaigns, review partner or ambassador applications, see demand analytics, handle support and reports, verify BloodGroup IDs, manage staff access, review deletion requests, and check audit records.
Aw I fit become DashBlood ambassador?
Submit di Ambassador application from yu profile. Ambassadors mos communicate well, respect privacy, avoid medical claims, and never ask anybody to pay fo blood.
Community groups fit organize blood drives?
Dem mos coordinate blood drives with authorized hospital or blood service. DashBlood campaign and blood-drive tools fit support communication and registration, but na qualified facilities still de handle di clinical collection process.
11 / Support and reporting
Support and reporting
Get assistance and report activity we no safe.
Aw I fit contact DashBlood?
Use di Help & Support screen fo di app or send email to dashbloodofficial@gmail.com. Put yu device, operating system, app version, and di exact steps wen yu de report technical problem.
Weti I mos put inside bug report?
- Short description of weti yu expect and weti happen.
- Di screen and action we cause di problem.
- Device model, operating-system version, app version, and time.
- Screenshot we yu hide phone numbers, patient details, OTPs, and account information.
Aw I fit report harmful or fraudulent content?
Use di report controls we available or contact support. Describe di request/account and di reason, keep evidence we no sensitive, and stop to communicate with anybody we de ask fo moni, passwords, verification codes, or unsafe private collection.
Usai I fit learn more?
Look all platform features, read di DashBlood Blog, and review di Privacy Policy and Terms of Service.
Yu still need help?
Send email to di DashBlood team. No ever put password, one-time verification code, or medical document we no necessary.